We politely ask patients to complete and submit the ON-LINE CONSULT forms if requesting an appointment with a GP. This form can be accessed below and you can also find information and guidance.
Note: If you cannot find a specific form for your complaint, please complete a General Health Enquiry Form & submit.
Surgery clinics are run by appointment only. Our Practice policy is to see patients within a timely fashion of request, and we will make a determined effort to uphold this policy whenever possible.
If you feel your condition is urgent, please telephone the practice and we will ensure that all those who are unwell or need to be seen urgently can be seen on the day. Please tell us as early as possible if you feel you have a condition that needs seen on the day. A doctor may speak to you by phone to help clarify the problem.
It is Practice policy to offer a chaperone for intimate examinations. If you anticipate you may require one then please let the receptionist know so that this can be arranged for you.
We have a system where you can book a telephone ‘advice slot’, with either a GP or nurse as appropriate. They will usually call you back to discuss your problem within an allotted time. Please ensure you let the receptionist know what it is in connection with and confirm your telephone number, (landline or mobile number)
Answer Phones/Messaging Service
Please ensure you give us your consent if you wish us to leave a message for you to contact the surgery. Also you must update us of any change in phone numbers – especially mobiles.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.