We are introducing a new on-line system to assist in dealing with patient queries and appointment requests.
It is an easy to complete online form which will be access through the Practice Website.
Read More Here!
Online Consult Information
Please see below the pertinent passage from the Scottish Government website regarding the wearing of Face masks:
"You must wear a face covering when using public transport in order to prevent the transmission of the virus. For children under 5 years of age or those with particular health conditions who cannot put on, wear or remove a face covering because of any physical or mental illness or impairment or disability or without severe distress an exemption applies. There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt. If you have a condition which means you cannot wear a face covering you need only advise if asked that you cannot wear a face covering because you are exempt for one of the reasons listed above.”
CHANGES TO ACCESS AS A RESULT OF COVID19
We are restricting access for the safety of all patients and staff.
As of Monday 23rd March our Leuchars site will be closed and will remain so until further notice. All care will be provided from our Balmullo site. Please phone 01334 871164 if you require non Covid19 medical advice and we will arrange for a clinician to telephone you back.
The practice remains open for essential primary care problems, but all routine non essential appointments have been suspended.
On the advice of Health Protection Scotland we have put in place a process whereby everyone must be screened by telephone prior to being seen.
All patients will still have access to the care they require and we appreciate your patience and understanding at this time.
Please do not come to the practice without a prior agreed appointment.
Please do not telephone the practice regarding COVID19.
If you have a new cough, fever, or breathlessness you need to contact NHS24 and telephone 111 to speak to the dedicated National helpline.
DO NOT TELEPHONE THE PRACTICE ABOUT COVID19 CONCERNS OR SYMPTOMS
Current guidance is to continue to order your medication in your normal way. Do not order before you are due to, and please do not ask for a double amount as we are unable to action these requests. If you need to collect prescriptions from the surgery please observe the signs and information in the practice, It is there to protect you and the staff.
Thank you for your understanding during this difficult time.
ONLINE APPOINTMENT REQUESTS: 26th Feb 2020
Due to current Covid 19 situation we continue to suspend this service and apologise for any inconvenience. Please telephone the practice (09:00 - 18:00) to make an appointment.
FIXED PUBLIC HOLIDAYS:
Please note the Practice will be CLOSED on the following dates.
Friday 10th April 2020 - Due to Covid 19 the Practice will remain open
Monday 13th April 2020 - Due to Covid 19 the Practice will remain open
Monday 4th May 2020 - Due to Covid 19 the Practice will remain open
Monday 5th October 2020
Friday 25th December 2020
Monday 28th December 2020
Friday 1st January 2021
Monday 4th January 2021
The way we deal with repeat prescription requests has changed
AS OF MONDAY 30th September 2019 we are only able to send Repeat Prescriptions to;
- Rowland’s in Newport
- Rowlands in Tayport
- Leuchars Pharmacy
- Lomond Pharmacy
Patients will still be able to collect their paper prescription from the surgery, and take to a pharmacy of their choice; but the following pharmacies will no longer be collecting from the practice:
- Rowland’s (Tayport)
- Rowland’s (Cupar)
- Lloyds (Cupar)
- Boots (St Andrews)
- Morrison’s (St Andrews.)
This is to improve patient safety and reduce repeat prescription errors.
Avoiding Drug Wastage
Access Therapies Fife provides information to help you to deal with mental health problems and to access a range of local services
Access Therapies Fife is part of Fife’s Health and Social Care Partnership’s Psychology Service