Duty of Candour

Physical Activity Questionnaire

Duty of Candour Report 2019


All  health  and  social care services  in  Scotland  have  a  Duty  of  Candour. This is  a legal requirement  which  means  that  when  unintended or unexpected events happen that result in death or harm as defined by the Act, the people  affected  understand  what  has happened,  receive  an  apology,  and  that organisations learn  how  to  improve  for the  future. More information can be found at Organisational Duty of Candour Guidance

An  important  part of  this duty  is that  we  provide  an  annual report  about  how the  Duty  of Candour is implemented in  our service.  This short  report  describes how  Pitcairn Practice has operated  the  Duty  of  Candour during  the  time  between  1  April 2018  and  31  March 2019. 


About Pitcairn Practice

Pitcairn Practice is a long established and successful Practice in the North East of Fife. The Practice area covers the rural populations of Leuchars, Balmullo, Guardbridge, Dairsie, St Michaels and beyond to some outlying villages.

It comprises of two surgeries; the main site, based in Balmullo, was purpose built in 2001. Balmullo is a small, discrete village five miles from the seaside and golfing town of St Andrews, and is within easy commuting distance of Dundee

Our branch site, based in Leuchars, was purpose built in 1992, designed to provide all aspects of family medicine in pleasant surroundings.

Our aim is to provide high quality care to every person who uses our services and where possible help people to receive care at home or in a homely setting.


How many incidents happened to which the Duty of Candour applies?

In  the  last  year, there  have  been  no  incidents  to  which  the  Duty  of  Candour applied. 


Information about our policies and procedures

Where  something  has  happened  that  triggers  the  Duty  of  Candour,  it is reported to  the  Practice Manager who  has responsibility  for ensuring  that the Duty of Candour procedure  is  followed.  The Practice Manager records the incident and reports as necessary to the Health Board. 

When  an  incident  happens,  the Practice Manager, GP’s and  staff  set  up  a  learning  review, which allows everyone  involved  to review  what  happened  and  identify  any necessary changes  for the  future.

New  staff  learn about  the  Duty  of  Candour  at  their  induction, and regular updates are provided to all staff . 

We know that serious mistakes can be distressing for staff as well as those people who use our service and their families. We  have  support in  place  for our  staff  if  they have  been  affected  by  a  Duty  of  Candour incident. 


Other Information

This is the first year of the Duty of Candour being in operation and it has helped us to remember that people who use of service have a right to know when things go badly, as well as when they go well.



Marie Ferguson

Practice Manager

July 2019

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